Hi there — here are a few resources you can skim quickly and share with your team.

4 Ways Retail and Consumer Goods Can Close the Service Excellence Gap

Is your service "good enough" or truly excellent? While many brands believe their service is outstanding, only 31% of retailers and 38% of consumer goods companies hit the 80% CSAT benchmark that drives real loyalty. In a market where 54% of customers will switch brands after one poor experience, the gap between mediocre and excellent is your biggest risk—and your greatest opportunity.

Salesforce's latest State of Service for Retail and Consumer Goods report explores how industry leaders are leveraging AI agents to bridge this gap. Discover four actionable ways to quantify ROI, break down data silos, and empower your frontline staff with AI to turn every service touchpoint into a revenue driver.

How to build a digital signage strategy that grows your business

Digital signage requires strategic planning beyond traditional signage to maximize its unlimited marketing potential. This guide provides a step-by-step framework covering goals, audience targeting, content creation, scheduling, testing, and continuous improvement to help businesses achieve measurable growth through effective digital signage implementation.

Stop Piloting and Start Scaling with Agentforce for Retail

Retail is at an inflection point. Consumer expectations are sky-high, margins are razor-thin, and change is relentless. Retailers have bought AI, run pilots — but few have agents live in production delivering real business impact.

Deploying AI agents isn't like deploying SaaS. It demands a different mindset, a different org model, and honest clarity about your business's unique challenges. This guide helps you navigate that journey — from finding the right starting point to scaling agents that deliver measurable results across stores, digital channels, and supply chain.

Welcome to the New Retail Landscape

Today's omnichannel retail customers expect seamless experiences, fast delivery, and sustainability, placing unprecedented pressure on retailers to differentiate through technology. Google Maps Platform provides comprehensive geospatial intelligence solutions - from 3D shopping experiences to delivery optimization - helping retailers meet evolving customer demands while driving operational efficiency. With only 18% of retailers using mature location strategies, there's significant opportunity for competitive advantage through advanced mapping and environmental technologies.